At Noisy May Shop, we understand that contemporary fashion should be as effortless to acquire as it is to wear. Our commitment to your satisfaction extends from the careful curation of our collections to the seamless delivery and return experience we provide. Shop with confidence, knowing we’ve crafted every aspect of your journey with the same attention to detail we apply to our fashion pieces.
Shipping Information
Order Processing
We process all orders within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Timeframe | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS |
Please Note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your Noisy May pieces as much as we do. If your sophisticated fashion find doesn’t meet your expectations, our straightforward returns process ensures resolution with the elegance you expect from our brand.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of the delivery date.
Eligibility Conditions
- Items must be in original condition with all tags attached
- Items must be unworn, unwashed, and free from any signs of use
- Original packaging must be included and intact
- Proof of purchase (order confirmation or invoice) must be provided
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:
- Knitwear (due to the delicate nature of the fabric and construction)
- Final sale items (clearly marked during purchase)
- Items without original tags or packaging
- Personalized or altered items
Our knitwear collections are crafted with intricate details and delicate fabrics that require special handling, making them unsuitable for returns once the protective packaging has been opened.
Return & Exchange Process
Step 1: Submit Your Request
Within 15 days of receiving your order, please contact our customer service team using the template below. Send your completed request to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”.
Email Template:
Subject: Return/Exchange Request – [Your Order Number]
Dear Noisy May Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please provide details]
I confirm that the item(s) are in original condition with all tags attached and have not been worn or washed.
Please provide instructions for completing the return/exchange process.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]Step 2: Receive Authorization & Instructions
Within 24-48 hours, our customer service team will respond with:
- Return authorization number
- Prepaid shipping label (for exchanges or defective items)
- Detailed packing instructions
- Return shipping address
Step 3: Ship Your Return
Pack your item(s) securely in the original packaging, include the completed return form (provided in your order), and attach the shipping label. Drop your package at any authorized DHL, FedEx, or EMS location.
Step 4: Processing & Resolution
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive email confirmation once your return or exchange is processed.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The timing of when the funds appear in your account depends on your payment method and financial institution:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Refund Amount
Your refund will include the full item price. Original shipping fees are non-refundable, except in cases of our error or defective items. For exchanges, we’ll cover the standard shipping cost to send your replacement item.
Refunds are issued to the original payment method used for purchase. We cannot issue refunds to alternative payment methods or accounts.
Exchange Options
We’re happy to exchange your item for:
- A different size of the same item (subject to availability)
- A different color of the same item (subject to availability)
- Store credit for the full value of the returned item
If the item you want for exchange is out of stock, we’ll notify you and process a refund or store credit based on your preference.
International Returns
As we serve our global community of fashion-forward women (excluding some Asian regions and remote areas), international returns follow the same process. Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Need Assistance?
Our customer service team is here to help you with any questions about shipping, returns, or exchanges.
Contact us at:
📧 Email: [email protected]
📍 Address: 10927 West 59th Avenue, Arvada, US 80004
We typically respond within 24-48 hours and are committed to resolving any concerns promptly, with the same attention to detail we apply to our fashion collections.
Join thousands of stylish women worldwide who trust Noisy May not just for bold, everyday elegance, but for transparent and customer-focused policies. Your perfect outfit—and shopping peace of mind—are always our priority.